Reference

Terms Conditions That Protect Your Account

Before you fund your account through DANA, OVO, or GoPay and step into the lobby, these terms set out exactly what you can expect from us and what we expect in return.

Account EligibilityDANA / OVO / GoPay DepositsWallet VerificationDispute ProcessAccount Security
zola88 Terms Conditions That Protect Your Account
ACCOUNT PROTECTION

How We Secure and Manage Your Account Data

Your account security is built around two layers: the password you set and the OTP we send to your registered mobile number every time a new device tries to access your account. We do not store your DANA, OVO, or GoPay credentials — those stay inside your own wallet apps. We keep your account activity logs for as long as your account remains active and for a defined period after closure, in line with applicable data regulations.

Data Handling We collect only the information needed to run your account — your contact details, transaction records, and device identifiers used for login verification and fraud checks.
Cookie Use Our site uses session cookies to keep you logged in and analytics cookies to understand how pages are used. You can manage cookie preferences through your browser settings at any time.
Retention Policy Account data is held while your account is active. After closure, we retain records as required by applicable law before permanent deletion is carried out.
Requesting Changes To update, correct, or request deletion of your personal data, contact us via live chat or email with your account ID. We process data requests within the timeframe local regulations require.
TERMS SUPPORT

How to Reach Us About These Terms

If something in these terms is unclear, or you need to raise a dispute about a transaction or account action, contact us directly rather than waiting. Our team handles account and policy queries across live chat, email, and WhatsApp — explain your situation in detail and include your registered account ID so we can pull up the right record without delay.

Team online

Live Chat

Open live chat from inside your account dashboard. A support agent will pick up your terms or wallet query and walk you through the resolution steps.

Email Support

Send a detailed message including your account ID and the transaction reference in question. We aim to respond within one business day for policy-related queries.

WhatsApp

Reach us on WhatsApp for faster follow-ups on account access or DANA / OVO / GoPay payment disputes. Response time varies by queue volume.

Common Questions About These Terms

These are the questions we get most often from people reviewing the terms before or after opening their account.

Yes, these terms apply to all account holders in eligible regions. Access is available where local law permits, and it is your responsibility to verify that use is lawful in your location.

No. We send a notice to your registered contact details before any material change takes effect. You have time to review and, if needed, close your account before the updated terms apply.

If suspension follows a policy breach, your balance position is reviewed under the dispute process outlined in the full terms. Funds tied to a verified clean balance are returned through your registered payment method.

Contact support within 48 hours of the transaction timestamp — via live chat or email — with your account ID and the transaction reference. We open a formal review and respond with findings within one business day.

Send a data request through live chat or email, quoting your account ID. We handle requests within the timeframe required under applicable data regulations in your eligible region.

Yes. Account eligibility conditions are set out in the full terms and depend on the legal requirements of your region. Access and use are only permitted where local law allows it.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.