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How zola88 Handles Your Personal Information

Your account data, wallet details, and payment activity stay under clear rules here — we collect what we need to run your account, nothing more.

Account Data ProtectionPayment Privacy: DANA, OVO, GoPayYour Right to Request AccessSecure Data HandlingIndonesia-Eligible Accounts Only

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What We Collect and Why We Collect It

zola88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account, we collect the details you submit — your name, contact information, and the wallet identifiers tied to your DANA, OVO, or GoPay account. This data is used to verify your identity, process deposits and withdrawals, and keep your account in good

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standing. We also log device and session data — IP address, browser type, and page interactions — to detect unusual access patterns and keep your login secure. We do not sell your data to third parties. Payment data flowing through DANA, OVO, and GoPay is handled
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under each provider's own encryption standards, and we only retain the transaction reference needed to reconcile your account history. If you contact support, the conversation record is stored to track resolution and improve response accuracy. All data handling applies where local law permits and is available
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only to accounts in eligible regions. You can request a copy of the data we hold on your account at any time by contacting our support team through the channels listed on this page.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply a layered approach to data security — from the moment you submit a deposit through DANA or OVO to the point your withdrawal is confirmed. Your data is encrypted in transit and at rest, session tokens expire after a period of inactivity, and login events are logged so you can spot any access you did not initiate. Retention periods are tied to the type of data: transaction records are held as long as required by applicable policy, while inactive account data is reviewed for deletion on a rolling schedule.

Encryption in Transit

All data moving between your device and our servers uses TLS encryption. This covers login, account updates, and every payment step with DANA, OVO, or GoPay.

Session Security

Login sessions expire after a defined period of inactivity. If your device goes idle, you will be asked to re-verify before accessing account or wallet functions again.

Retention Policy

Transaction references and account verification data are kept for the period required under applicable policy. You can ask us what we hold on your account at any time.

Data Access Requests

Submit a request through live chat or the account Help tab. We will confirm receipt within one business day and respond with the relevant data on file.

PRIVACY CONTACT PATHS

Reach Us About Your Data

If you have a question about how your data is stored, want to correct information on your account, or want to submit a deletion request, our support team handles privacy queries directly. You can reach us through live chat on the site, by email, or via the account help section after logging in. Most privacy requests are acknowledged within one business day.

Common Questions About Your Privacy on zola88

Here are the questions we get most often about data, account privacy, and your rights as an account holder in eligible Indonesia regions.

We collect your name, contact details, and the wallet identifiers you use for DANA, OVO, or GoPay deposits. Device and session data is logged for security purposes only.

We do not sell your data. Payment processors like DANA, OVO, and GoPay handle transaction data under their own privacy frameworks. We share only what is needed to complete your transaction.

Transaction records are held for the period required under applicable policy. Inactive account data is reviewed on a rolling schedule. Contact support to ask what we currently hold on your account.

Log in, go to the Help tab in your account profile, and submit a data access request. You can also reach us through live chat. We acknowledge requests within one business day.

You can submit a deletion request via live chat or email. We will review what data is eligible for removal under applicable policy and respond with the outcome within a reasonable period.

Payment data passes through each provider's encrypted channel. We store only the transaction reference needed for account reconciliation — not your full wallet credentials or PIN.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How zola88 Handles Your Personal Information

How We Protect and Manage Your Information

Encryption in Transit

Session Security

Retention Policy

Data Access Requests

Reach Us About Your Data

Common Questions About Your Privacy on zola88

01 What personal data does zola88 collect when I open an account?

02 Does zola88 share my data with third parties?

03 How long does zola88 keep my account data?

04 How can I request a copy of my personal data?

05 Can I ask zola88 to delete my personal data?

06 How does zola88 keep my payment data secure when I use GoPay or OVO?

Privacy Policy

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